Policies and Procedures

Below is a list of preschool policies and procedures. These policies inform the staff’s practice with your children. All policies have been added as documents on Tapestry, which you can view through your desktop login for Tapestry. Parents are advised to read through these at their earliest convenience.

If you require a copy of any of them, please contact the manager, who will be happy to email copies to you.

A simplified version of our setting’s Complaints Procedure is detailed below, for your information.

Safeguarding Children

1.1 Children’s rights and entitlements
1.2 Safeguarding children and child protection
1.3 Looked after children
1.4 Uncollected children
1.5 Missing children
1.6 Use of mobile phones and cameras
1.7 Social Media
1.8 Preventing extremism and radicalisation

Suitable Person

2.1 Employment
2.2 Student Placements
2.3 Recruitment of ex-offenders

Staff Qualifications, Training, Support and Skills

3.1 Induction of staff, volunteers and managers
3.2 First aid

Key Person

4.1 The role of the key person in the setting

Staff: Child Ratios

5.1 Staffing

Health

6.1 Administering medicine
6.2 Managing children who are sick, infectious or with allergies
6.3 Recording and reporting of accidents and incidents
6.4 Nappy changing
6.5 Food and drink
6.6 Food hygiene
6.7 Pandemics

Managing Behaviour

7.1 Achieving positive behaviour

Health and Safety, General Standards

8.1 Health and safety general standards
8.2 Maintaining children’s safety and security on the premises
8.3 Door policy
8.4 Supervision of children on outings and visits
8.5 Risk assessments
8.6 Fire safety and emergency evacuation
8.7 Animals in the setting
8.8 Equipment and resources
8.9 No smoking

Equal Opportunities

9.1 Valuing diversity and promoting equality
9.2 Supporting children with special needs

Information and Records

10.1 Admissions
10.2 Fees
10.3 Parental involvement
10.4 Children’s records
10.5 Provider records
10.6 Transfer of records to school
10.7 Confidentiality and client access to records
10.8 Information sharing
10.9 Working in partnership with other agencies
10.10 Reserve
10.11 Handling of DBS documentation
10.12 Making a complaint
10.13 Whistler

Complaints procedure

Making a complaint

Policy statement

We believe that children and parents should receive the best care and attention and we welcome suggestions on how to improve our setting. We will give prompt and serious attention to any concerns about the running of the setting. We anticipate that most concerns will be resolved quickly by an informal approach to the appropriate member of staff. If the desired result is not achieved, we follow our procedures and aim to bring a satisfactory result to all parties.

Procedures

• All settings are required to keep a written record of any complaints that reach stage two or above. This is made available to parents, as well as Ofsted inspectors.

Stage 1

• Talk to the preschool manager.

Stage 2

• If the problem is not resolved, or if the problem recurs, the parent must make a written complaint to the preschool manager and the committee.

Stage 3

• If the parent is not satisfied with the outcome of the investigation, they can request a meeting with the manager and the committee chair.

Stage 4

• If an agreement was not reached at stage 3, an external mediator is invited to help settle the complaint.

Stage 5

• Parents may approach Ofsted directly at any stage of the complaints procedure. In addition, where there seems to be a breach of the setting’s registration requirements, it is essential to involve Ofsted as the registering and inspecting body with a duty to ensure the Safeguarding and Welfare requirements of the Early Years Foundation Stage are adhered to.
• The number to contact Ofsted is: 0300 123 1231